May I change the shipping address after I placed the order?
Please contact our Customer Service Team immediately if you wish to change the delivery address. We may be able to meet that request if your shipment hasn’t left our warehouse yet.
What happens if I miss my delivery appointment with the carrier?
Contact the carrier to arrange another delivery appointment. If there is a re-delivery charge assessed by the carrier, you must pay it directly to the carrier.
I ordered multiple items but they did not arrive together.
If you are returning an unsuitable item for a refund we will refund the coaDon't worry, all your items are most likely going to arrive soon. Sometimes items in your order are shipped separately because they are coming through different factories or different shipping companies. And sometimes an item comes in several boxes and, despite our best efforts, may not be delivered together. Contact our Customer Service Team if your order does not arrive within its delivery estimate and we will work with our carriers to get your packages to you right away.st of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Can I cancel an order?
Orders cancelled after 48 hours are subject to $20 administration fee because our staff works hard to get these orders in line and ready. If the order is cancelled after it leaves our warehouse you will be responsible for return shipping and other charges that may occur on top the administration fee.
What should I do if my shipment is damaged?
Take pictures and write down as much detail as possible. Contact our Customer Service Team right away and we’ll take care of the rest.
What should I do if the products are defective?
Your item comes with a one year warranty! Take pictures and write down as much detail as possible. Contact our Customer Service Team right away and we will work with the manufacturer to replace or repair the defect.
What is your warranty policy?
novomodern.com will replace or repair any material or workmanship defect. Our manufacture warranty is one year from date of shipping. For warranty to be in effect, products must have been used for its intended purpose through normal use; products are not covered by warranty if used for commercial purposes or defect is from causes beyond normal wear and tear.
Are finish colors accurate?
All photos on our website have been taken by professional photographers under lighting conditions that are typical in a house. We try to accurately show the finish color and texture as best we can. How these photos display on any individual monitor and output from any printer can vary widely based on the different settings. If we can be of assistance in selecting the right furniture for your situation (style, dimensions, color, etc.) contact our Customer Service Team as we are here to help.