Shipping & Returns
- As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
- As soon as we receive your order, we automatically check our inventory and/or reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
- If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
- If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.
- We place group orders every 7-10 business days. This eliminates the need for expensive warehousing and allows us to pass the savings on to you. If your item(s) are not in stock then it may take up to 4-6 weeks to ship your items.
- We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
- If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
- Unfortunately we can't deliver to PO Boxes, APO or FPO addresses.
- Some items have a longer dispatch time. The transit time for your order to arrive at your home depends on where you live.
- If you are in the lower 48 states, all orders regardless of the size will be delivered to your door for a flat fee of only $49.
- You may choose to upgrade to room of choice delivery ($99) or to white glove service which includes room of choice delivery, unpacking and assembly ($169).
- If you are in Alaska, Hawaii or Puerto Rico, please contact our customer service for delivery charges.
How is it going to be delivered?
Our local delivery agent will contact you and schedule a date and time of your convenience to deliver your furniture. Small packages shipped via FedEx / UPS do not require delivery appointments.
Other things to note:
- Delivery will be made either by Delivery Truck or Courier (FedEx or UPS).
- Delivery will be made Monday to Friday during regular business hours.
- Our Standard Shipping is to the front door of your house.
- Unfortunately we cannot navigate stairs with our delivery equipment so if we cannot get to your front door due to stairs we will deliver to your garage or the closest we can get to your front door.
- For apartment dwellers this means we will deliver to the front door of the building.
- Premium delivery service including inside delivery into room of choice and assembly are available for an additional fee. Please select your desired option at checkout.
Shipping Address Changes
- If you wish to change the delivery address, please contact us before the item is dispatched to you (this is likely to be within 48 hours of you placing the order).
- If your order is already on its way to you than there will be a re-routing fee.
- After you place your order, you will be emailed an order receipt.
- There will be a link in the email through which you will be able to track your order.
- Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received.
- Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces.
- In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery.
- A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
- If you have requested assembly service, please instruct the delivery agent to leave the original packaging.
- You are responsible for retaining the original packaging for returns.
- Despite our detailed instructions for shipping companies we work with we have no control over their activities once your package leaves our hands.
- Please inspect the packaging of your item(s) when they arrive, if you notice any damage, make note of it when signing for delivery.
- Claims for defective or damaged items must be filed within 14 days of delivery. ***Please inspect your items immediately upon delivery*** Claims received after 14 days of delivery will not and cannot be processed.
- If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
- If you do not document damages with the shipping company at the time of delivery and take photos of the damages we will not be able to process insurance claims on your behalf. Also we cannot replace the items with the new ones if they are damaged during shipment.
Cancellations & Refunds:
- All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. We will charge this fee to the original credit card you use when placing your order.
- If you cancel your order after its left our warehouse, we will deduct the shipping and return shipping charges on top of $20 administration fee.
- Refunds will only be issued to the original credit card that you use when placing your order.
Returns & Exchanges:
You can return your item(s) within 14 days of your delivery with the following conditions;
- If you are contacting us within 14 days of your delivery and your item is not tagged as "Non-Returnable" then we will provide you an email with further instructions and return address.
- Every exchange or return must be pre-authorized by emailing us at firstname.lastname@example.org.
- All return items are subject to 30% restocking fee which will be deducted from customer's refund. We also do not refund the original shipping and handling (including inside delivery and assembly fee) that you may have paid on the order.
- Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
- Accompanied by original receipt, you must return the item in its original box with all accessories and parts included.
- It's customer's obligation to pay for all return shipment and delivery expenses.
- All return items are subject to inspection against any damages -including shipping damages- and approval upon arrival at the return warehouse.
- Return policy applies the same to all exchange requests.
Return of item(s) will not be accepted in following conditions:
- Merchandise that has been damaged, used, worn, washed, or altered,
- Products with missing original box, parts or accessories,
- Clearance items, non-stock items
- Custom / special ordered products,
- Products which are marked as "Non-Returnable" (clearly indicated on the sale page before placing your order)
- Polycarbonate items